Helply
AI-native support platform for B2B with per-ticket pricing
Recommended for
- Solo / Indie
- Idea-Stage
- Pre-Seed
- Seed
- Series A
- Scaleup
SSIE
Stage Fit Recommendations
Following data shows why Helply is recommended for listed teams. The Fit Score represents the percentage fit of Helply to each company stages, as calculated by the SSIE.
Stage
Fit Score
Fit Reasons
Solo / Indie
$0–$2,000 MRR
75- Data encryption at rest and in transit
- Trains AI on knowledge base, ticket history and connected tools
Idea-Stage
$0
83- Generates high-confidence draft replies with inline citations
- Scans tickets for churn, upsell and competitor signals in real time
Pre-Seed
$0–$10k MRR
87- Routes revenue signals to CSM, AE or product owner same day
- Creates and updates knowledge base articles automatically
Seed
$10k–$100k MRR
87- Routes email, chat, in-app and Slack into one shared inbox
- Multiple support channels (chat, email)
Series A
$100k–$500k MRR
83- Role-based access control with admin audit logging
- Published uptime SLA and incident response commitments
- SOC 2 Type II - core enterprise certification
- Third-party penetration testing
- Automates AI triage, replies and workflows across channels
Scaleup
$500k–$2M+ MRR
81- Provides API access for custom integrations
- Offers premium support and onboarding
Helply is an AI-native support platform designed for B2B companies. It operates on a per-ticket pricing model at $1 per ticket with a minimum of 250 tickets per month. The platform includes unlimited seats, unlimited AI usage, and no additional seat fees. Helply integrates with existing tools to centralize scattered context into a ticket-aware memory system. It offers AI capabilities such as resolutions, drafts, churn detection, upsell opportunities, and support intelligence. The platform also features an AI knowledge base, AI agent, AI assistant, and account intelligence. Helply provides integrations like AI agent for Zendesk and other support platforms. A community for B2B support leaders is available for sharing playbooks and metrics.
Pricing
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