incident.io
A software reliability platform unifying on-call, root cause analysis, and incident response.
Recommended for
- Solo / Indie
- Idea-Stage
- Pre-Seed
- Seed
- Series A
- Scaleup
- Late-Stage
SSIE
Stage Fit Recommendations
Following data shows why incident.io is recommended for listed teams. The Fit Score represents the percentage fit of incident.io to each company stages, as calculated by the SSIE.
Stage
Fit Score
Fit Reasons
Solo / Indie
$0–$2,000 MRR
83- Slack and Teams native incident response
- Free forever single-team incident response
- AES-256 encryption at rest
- Free Basic plan covers a solo founder at no cost
Idea-Stage
$0
87- Incident management in 10 minutes
- Two integrations on free plan
- Free Basic plan covers 1 user at no cost
Pre-Seed
$0–$10k MRR
92- Multi-team on-call and alerting
- Dedicated customer success manager
- Free Basic plan covers about 2 users at no cost
Seed
$10k–$100k MRR
92- Slack and Teams native workflows
- Essential incident automation on free plan
- GDPR compliant data handling
- Free Basic plan covers about 3 users at no cost
Series A
$100k–$500k MRR
95- SOC 2 Type II compliance
- SAML single sign-on
- Immutable audit log with API export
- Annual third-party penetration tests
- Migration support for on-call
- Free Basic plan to start; paid plans from $15/mo per user
Scaleup
$500k–$2M+ MRR
88- 99.99% uptime SLA
- Advanced insights and custom dashboards
- Enterprise-wide incident management deployment
- Enterprise plan, priced through sales
Late-Stage
$2M+ MRR
84- SCIM automated user provisioning
- EU or US data residency
- Enterprise plan, priced through sales
Description
incident.io is a software reliability platform that unifies on-call, agentic root cause analysis, incident response, and status pages. It helps teams resolve issues faster by integrating incident management, on-call scheduling, and automated root cause analysis. The platform supports Slack and Microsoft Teams for seamless collaboration. Zendesk modernized its incident response using incident.io, improving reliability across 1,200+ engineers. The platform includes features like custom dashboards, post-incident processes, and private incident policies. It offers tiered pricing starting from free for basic incident management, with additional features available in paid plans.
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Reviewed by a human. SSIE Fit Scoring.
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