Respond.io
Unified customer conversation platform for WhatsApp and social channels
Recommended for
- Idea-Stage
- Pre-Seed
- Seed
- Series A
- Scaleup
- Late-Stage
- Public / Enterprise
SSIE
Stage Fit Recommendations
Following data shows why Respond.io is recommended for listed teams. The Fit Score represents the percentage fit of Respond.io to each company stages, as calculated by the SSIE.
Stage
Fit Score
Fit Reasons
Idea-Stage
$0
68- Seven-day free trial with no credit card
- Native HubSpot Salesforce and booking integrations
- 256-bit SSL/TLS encryption in transit
- Customers can request data deletion
- Starter plan, $79/mo
Pre-Seed
$0–$10k MRR
81- Deploy AI Agents in minutes from templates
- Shared inboxes and separate brand workspaces
- 24/7 live human and AI support on every plan
- Starter plan, $79/mo
Seed
$10k–$100k MRR
86- Web workspace with a dedicated mobile app
- Developer API and workflow webhooks on paid plans
- AI Agents qualify leads and route conversations
- GDPR compliance for personal data processing
- Starter plan, $79/mo
Series A
$100k–$500k MRR
98- ISO 27001 information security certification
- Single sign-on on the Advanced plan
- Different user roles control platform access
- Two-factor authentication on every plan
- One inbox for chats calls and CRM context
- Growth plan, $160/mo
Scaleup
$500k–$2M+ MRR
94- Advanced reports for marketing and sales teams
- Connects Zapier to over 5,000 apps
- Processes over two billion messages quarterly
- Enterprise plan, priced through sales
Late-Stage
$2M+ MRR
88- Public trust centre for security reviews
- Daily database backups and multi-region replication
- Enterprise plan, priced through sales
Public / Enterprise
$100M+ ARR
85- Data processing agreements available on request
- Published list of service subprocessors
- Enterprise plan, priced through sales
Description
Respond.io is a B2B SaaS marketing and sales CRM that consolidates customer conversations from WhatsApp, TikTok, Instagram, and Facebook into a single team inbox. The platform enables businesses to manage live chat, calls, and automated campaigns while streamlining workflows across sales, marketing, and support teams. With built-in AI agents for instant query resolution, teams reduce response times and scale engagement without adding headcount. Over 10,000 B2C brands rely on Respond.io to centralize customer interactions and drive operational efficiency. Designed for high-volume teams, it supports omnichannel communication while maintaining context across every touchpoint.
FAQs
Respond.io is designed for mid-market B2C businesses that manage high volumes of customer conversations across channels or locations. It brings sales, marketing and support conversations into one team inbox with CRM context, AI Agents and workflow routing.
Yes. AI Agents answer questions from your business knowledge, collect lead details, detect intent and route conversations to the right team. They can also update contact fields, trigger CRM actions and hand complex cases to people.
Respond.io offers native HubSpot, Salesforce, Cal.com and Calendly integrations, plus Zapier and Make connections. Growth and higher plans include the Developer API, while Advanced adds HTTP requests and incoming and outgoing webhooks.
Teams can train AI Agents on help documents, websites and uploaded files, then deploy them in minutes with ready-made templates or custom instructions. The platform also provides an onboarding checklist and 24/7 human and AI support.
Yes. Single sign-on is included from the Advanced plan, while two-factor authentication is included in Starter and inherited by higher plans. Respond.io also states that it is ISO 27001 certified and GDPR compliant.
Pricing
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Free. No credit card.
Reviewed by a human. SSIE Fit Scoring.
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