Zendesk
Complete AI-powered customer service and support solution for businesses.
Recommended for
- Solo / Indie
- Idea-Stage
- Pre-Seed
- Seed
- Series A
- Scaleup
- Late-Stage
- Public / Enterprise
SSIE
Stage Fit Recommendations
Following data shows why Zendesk is recommended for listed teams. The Fit Score represents the percentage fit of Zendesk to each company stages, as calculated by the SSIE.
Stage
Fit Score
Fit Reasons
Solo / Indie
$0–$2,000 MRR
70- Deploy AI agents across messaging in three clicks
- Buy Support and Suite plans directly online
- HTTPS and TLS 1.2 protect data in transit
- Support Team plan, about $19/mo for 1 user
Idea-Stage
$0
77- Manage customer support across channels and tickets
- AI agents resolve customer issues across channels
- Support Team plan, about $19/mo for 1 user
Pre-Seed
$0–$10k MRR
84- Agents share ticket input through private comments
- Professional services support setup and data migration
- Support Team plan, about $38/mo for about 2 users
Seed
$10k–$100k MRR
90- Custom agent roles define team permissions
- Automate workflows with triggers and business rules
- Two-factor authentication for agents and admins
- Support Team plan, about $57/mo for about 3 users
Series A
$100k–$500k MRR
97- SOC 2 Type II controls audited annually
- ISO 27001:2022 information security certification
- ISO 27017:2015 cloud security certification
- ISO 27018:2019 cloud privacy certification
- ISO 27701:2019 privacy management certification
- ISO 42001:2023 AI management certification
- Support Team plan, about $110/mo for about 6 users
Scaleup
$500k–$2M+ MRR
96- FedRAMP Low Impact SaaS authorization
- HIPAA support through security options and BAA
- Payment data protection includes credit card redaction
- SAML, OIDC or JWT enterprise single sign-on
- Custom roles control agent permissions
- Backups and recovery plans support disaster recovery
- Suite Enterprise + Copilot plan, priced through sales
Late-Stage
$2M+ MRR
83- DPA defines personal data processing obligations
- Self-serve trust portal provides security documentation
- Prebuilt analytics dashboards for support teams
- Connect more than 1,000 marketplace apps
- Enterprise action builder supports up to 100K actions monthly
- Suite Enterprise + Copilot plan, priced through sales
Public / Enterprise
$100M+ ARR
72- Customers receive advance notice of subprocessor changes
- Choose a regional data hosting location
- Suite Enterprise + Copilot plan, priced through sales
Description
Zendesk is an AI-powered customer service and support platform designed to manage customer and employee conversations across multiple channels. It provides a comprehensive suite of tools including ticketing, messaging, live chat, and voice support. The platform also features AI agents, Copilot, and a help center for self-service knowledge. Zendesk helps businesses streamline their support operations, enhance customer experience, and improve agent productivity. It is utilized by companies seeking to centralize and optimize their customer experience management.
FAQs
Zendesk’s listed annual-billing prices start at $19 per agent per month for Support Team, $55 for Suite Team, and $115 for Suite Professional. Enterprise pricing requires contacting sales, and add-ons may cost extra.
Support plans focus on core email-based ticketing and support essentials. Suite adds channels such as messaging, live chat, help center, and voice, alongside AI agents and omnichannel customer service features.
Zendesk lists AI agents across its Support and Suite plans, with included automated resolutions varying by plan and agent count. Triggers, automations, and Action Builder can also help teams route requests and automate workflows.
Zendesk’s Trust Center documents SOC 2 Type II and multiple ISO certifications, plus options such as SSO, two-factor authentication, IP restrictions, audit logs, and regional data hosting. Feature availability can depend on plan or add-ons.
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