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Fin

Fin

AI-powered customer service solutions

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Recommended for

    • Pre-Seed
    • Seed
    • Series A
    • Scaleup

SSIE

Stage Fit Recommendations

Following data shows why Fin is recommended for listed teams. The Fit Score represents the percentage fit of Fin to each company stages, as calculated by the SSIE.

Stage

Fit Score

Fit Reasons

  • Pre-Seed

    $0–$10k MRR

    69
    • Deploys with existing helpdesks in under an hour
    • Escalates conversations into the preferred agent inbox
    • Delete anonymized training data within 30 days
    • Fin with the Intercom helpdesk plan, about $58/mo for about 2 users
  • Seed

    $10k–$100k MRR

    84
    • Resolves customer support conversations across channels
    • Qualifies inbound sales and handles ecommerce
    • Custom tools connect through API or MCP
    • Configure behavior without engineering resources
    • Automates multi-step workflows with business rules
    • Fin with the Intercom helpdesk plan, about $87/mo for about 3 users
  • Series A

    $100k–$500k MRR

    88
    • SOC 2 Type II certification
    • ISO 27001 information security certification
    • ISO 27701 privacy certification
    • ISO 42001 AI management certification
    • SSO with Okta, Azure AD, or OneLogin
    • Two-factor authentication for workspace access
    • Fin with your current helpdesk plan, priced through sales
  • Scaleup

    $500k–$2M+ MRR

    85
    • HIPAA compliance for sensitive customer data
    • SCIM provisioning for workspace access
    • 99.8% uptime service-level agreement
    • Data hosting in US, EU, or Australia
    • Tracks CX Score, topics, trends, and QA
    • Connectors directory lists 51 integrations
    • Fin with your current helpdesk plan, priced through sales
Fin

Description

Fin is an AI Agent for customer service, delivering high-quality answers and handling complex queries. It can be employed on any helpdesk or the Intercom Suite. The company offers customizable pricing plans, with AI-powered customer service starting at $29/mo. Fin is part of Intercom, a software development company with 1,001-5,000 employees. The company has undergone reinvention, including firing 40% of staff and reshaping its culture to bet on AI. Fin is designed to work with Intercom's Helpdesk, which includes features like an AI-enhanced inbox, copilot, and optimized tickets.

Submitted By

Added On

Mar 12, 2026

Status

Unclaimed

FAQs

Fin AI Agent starts at $0.99 per resolved outcome, with a 50-outcome monthly minimum when used with an existing helpdesk. Using Intercom also adds a helpdesk seat subscription.

Yes. Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk, and it can route escalations to your team’s preferred inbox without requiring a full helpdesk migration.

Fin supports customer conversations across chat, email, phone, Slack, WhatsApp, SMS, and social messaging. Fin over API can also bring the agent into a custom product or experience.

Fin’s trust page lists SOC 2 Type II, ISO 27001, ISO 27701, ISO 27018, ISO 42001, HIPAA, and GDPR/CCPA compliance, plus SSO, two-factor authentication, SCIM, IP restrictions, and regional data hosting.

Pricing

Fin with your current helpdesk
$0.99/mo / outcome

50 outcomes per month minimum; sales contact required

  • Works with existing helpdesks
  • Set up in under an hour
  • Customer conversations across channels
  • Actions in external systems
  • Handoff to preferred agent inbox
Fin with the Intercom helpdesk
$29/mo / seat

Plus $0.99 per outcome

  • Configurable inbox and ticketing
  • Email, live chat, phone, SMS
  • Workflow automation and reporting
  • Public Help Center and Knowledge Hub
  • Proactive Outbound Suite
Pro add-on
$99/mo

Includes Operator

  • Operator
  • CX Score
  • AI Topics and trends
  • AI recommendations
  • Monitors
  • Custom AI Scorecards
Copilot add-on
$35/mo / user
  • AI advice and insights for agents
  • Answers grounded in team content
  • AI translations
  • Expert training and onboarding

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